Effective Business Writing

LENGTH: 1 Day

PURPOSE: Organize and write effective business documents. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

COURSE CONTENT:

Lesson 1: Writing Email and Other Electronic Communication

  • Organize Your Materials
  • Write an Email
  • Write Instant Messages

Lesson 2: Writing Effective Business Communication

  • Analyze Your Audience
  • Write an Internal Announcement
  • Write an Email Responding to Routine Requests
  • Write an Email to Respond Positively to Customer Complaints
  • Write Bad-News Messages

Lesson 3: Writing a Business Letter

  • Write a Business Letter
  • Write a Thank-You Letter

Lesson 4: Writing Business Proposals

  • Persuade Your Audience
  • Write an Executive Summary
  • Use Visuals