Fundamentals of Communication

LENGTH: 1 Day

PURPOSE: This course offers guidelines and best practices for effectively communicating in the workplace. Good communication skills can improve productivity and mutual understanding in culturally diverse business settings.

COURSE CONTENT:

Lesson 1: Understanding Business Communication

  • Identify Basic Communication Techniques
  • Describe Formal and Informal Communication

Lesson 2: Communicating in Writing

  • Write Effective Business Documents
  • Write Effective Business Letters
  • Write Effective Memos
  • Write Effective Reports

Lesson 3: Communicating with Graphics

  • Create Graphics for Business Communication
  • Communicate Static Information
  • Communicate Dynamic Information

Lesson 4: Using Verbal and Non-verbal Communication

  • Describe Verbal and Non-verbal Communication
  • Identify Elements of Effective Meetings
  • Identify Elements of Effective Presentations
  • Read Body Language

Lesson 5: Communicating Electronically

  • Using Voice Communication in Business
  • Using Internet Communication in Business