Sales Practices Assessment
We provide the industry’s most comprehensive and objective assessment of your current sales practices and your best opportunities for profit enhancement.
Through our unique process of employee surveys, on-site interviews and observations, assessment of sales supervisors, and review of sales practices, sales effectiveness and profitability, we help you craft an integrated sales plan that will substantially increase your sales per FTE.
Sales Process
We help you improve your focus and accountability for sales by defining your Preferred Way of Selling® for each business unit; creating systematic processes for sales planning, selling, pipeline management and coaching; and designing performance scorecards and cost-effective reward programs.
Field Coaching and Sales Plan Reviews
To help your front-line sales supervisors, regional managers, and business unit sales managers reinforce your preferred sales process, we conduct on-site field visits with sales supervisors after training to further develop effective use of best coaching practices.
Following our visits, we conduct sales plan reviews with your senior managers to provide feedback and personalized coaching and to recommend corrective action as needed.
To create consistent selling practices across your organization and to get new employees to full sales production fast, we provide the a wide range of sales training curriculum. Courses are designed differently for virtually every selling and supervisory role. These courses are supplemented by custom workshops and the industry’s best trainer training and leader guides.
Service Delivery Standards
To support high performance selling, we provide internal service quality metrics, service standards, inter-department service agreements, and service quality and coaching courses for support department staff. We also provide direction on customer satisfaction and customer loyalty metrics for sales and service personnel and consulting on contact center sales and service delivery.
Recruiting and Selection of Sales and Service Personnel
To help you hire people who can sell and to fit existing personnel to the job roles that best optimize their performance, we provide the industry’s best hiring assessments, the Optimum Performance Profile® and the Service Readiness Assessment®.
In addition to scoring individuals on their likelihood of success in key sales, service and supervisory roles, our online assessment provides detailed recommendations on how to train and coach each candidate and provides interviewers with a customized interview guide for conducting effective behavioral interviews.
In addition to hiring assessments, we provide consulting on recruiting and on development of hiring scorecards, and we provide training on behavioral interviewing.
Training Courses
for Businesses