We strongly believe that classroom based, instructor led training is still the best way for employees to begin the process of mastering new sales and service skills. The ability to interact and share ideas and experiences with peers helps build knowledge, along with practical application of that knowledge. Being with an experienced, energized instructor, who brings life to the materials and content, can expand the potential of our employees and have them reaching to do more than they ever thought they could. While online training has become more important, a group session, led by an instructor, remains the most effective way to transmit knowledge, plus shape a cultural change in how employees think about sales. (more…)
As the 4th quarter kicks off and 2010 starts winding to a close, it’s time to start looking forward to 2011. As budget meetings are beginning for the New Year, it’s time to reconsider the investment in your human capital as a long term growth strategy for your organization. Since the economic downturn, most financial industry organizations have looked to cut budgetary spending across multiple business lines with employee learning and development often being one of the first reductions. (more…)
It’s a new year, a new decade and for many financial institutions it’s time to assess and address the status of their sales and service organization. While our focus is on consulting, training, coaching and metrics in the field of sales, service and sales management, the following article may be applied to almost any area of your organization. (more…)
