Return on Investment

To justify your investment in a sales and service initiative, you want assurance that you’ll earn a strong return on that investment. Most of our clients see not only major increases in sales productivity, but also improved customer and employee satisfaction, and enhanced profitability of what is sold.

Based on our past performance we believe that most clients recover their entire investment with the annual earnings on incremental sales within 90 days of completion of their initial training initiative.

Here are some examples of actual client results:

Client	Impact on Earnings
A $30 billion regional bank in Alabama	Increased total products sold across 400 branches by 100% in one year.
A $2.2 billion diversified financial service group in Puerto Rico	38% increase in commission and fee income and achieved top five ranking in earnings among large banks twice in five years.
A highly profitable $7 billion regional bank in Pennsylvania	$2 million in cost savings on corporate reorganization and sales compensation plan and 41% increase in pre-tax net income per FTE.
A $3 billion federal credit union in New York state	Increased sales productivity by 40% while improving ROA from .86% to 1.11% and member satisfaction from 92% to 96%.
A $440 million credit union in Missouri	Increased the percentage of checking households with 3 services from 22% to 82%, and net income per FTE from $9,500 to $13,300.
A $1 billion credit union in Ohio	Increased ROA to 23 basis points over peer group while improving member satisfaction from 88% to 95%.