The Service Readiness Assessment® hiring tool analyzes a person's fit for entry-level service and consultative selling roles:

  • Service & Referral Selling - Job requires servicing client transactions and maintaining friendly client relations, and may require conducting some referral or suggestive selling.
  • Consultative Selling - Job requires completing service transactions, counseling clients on product selection or use, closing first sales quickly, and making add-on or follow-up sales.

A High Potential Return on Your Investment

This exciting new process should increase your sales revenue per FTE and cut your turnover by helping you fit your employees to the job roles where they can realize their optimum levels of performance and job satisfaction. For high turnover service positions, you can cut your cost per candidate even further with our Service Readiness Assessment® which also scores a candidate's number skill proficiency and his or her potential for transfer or promotion to consultative selling.

Improve Hiring Success Rates

Over 95% of sales organizations rely exclusively on unstructured job interviews plus experience described in resumes and reference checks in making their hiring and promotion decisions. These practices typically predict only 5-20% of the difference in performance between superior performers and low performers. Use of the Optimum Performance Profile® and Service Readiness Assessment® in combination with structured interviews can dramatically improve hiring success rates while reducing the likelihood of discrimination in hiring.